Every delivery has an automatic maximum coverage of $100 per box, envelope or package, or $1,000.00 per pallet, if it meets the packing conditions mentioned in the “Packing Conditions” and when it is not one of the articles mentioned in the “Articles not covered”. Should the client require additional coverage, it can be acquired at a cost of $1.00 per each $25.00 amount of insurance up to a maximum of $500.00 for box, envelope or package and up to $2,500 amount for pallets.
All claims will have to be filed within thirty (30) days from pick up date… Customers must provide the following documents: claim form, claim in writing, copy of the pickup manifest with the shipment number, and copy of the invoice with the merchandise costs (not the sales price).
ISLANDWIDE will not be responsible for the loss, damage, late delivery or delivery failure of the following articles for transportation:
ISLANDWIDE does not transport cash or its equivalent (stamps, coupons, money orders ,etc.)
Fine art, bonds, coins, fur coats, precious stones (cut or uncut), industrial diamonds, precious metals, imitation jewels of any type.
Delivery or pickup of extremely time sensitive important articles such as auctions, contract proposals, contracts, legal actions, articles which cannot be reproduced and/or any other article which may lose its validity due to delivery time.
Negotiable notes, processed and unprocessed film.
Perishable goods such as fruit baskets and other edibles, laboratory reactive or any other product having a useful life of less than 48 hours.
Light bulbs, ceramic crystal or tiles and the like.
Electronic equipment and / or its accessories.
For security reasons, IWE can refuse any shipment that does not comply with the following:
Packages fastened between themselves.
The maximum standard weight per unit is sixty (60) pounds.
The maximum pallet size is 48” x 40” in base x 60” of height.
The maximum weight for pallets is 1,500 pounds.
Incoming orders are received, processed and filled. We can either receive and review goods prior to shipping them to the fulfillment center or have them sent to the warehouse directly from the manufacturer. Our fulfillment centers can also handle warehousing, order processing, picking, packing and shipping for customers.
From 61 to 70 pounds have an additional charge of $2.00 per additional pound. 71 pounds or more will be transported, handled and collected as a pallet delivery.
Fragile articles must be separately packaged with cushioned protective material (bubble wrap, foam, corrugated dividers, paper, etc.)
