RETURN OF PACKING SLIP
IWE will return signed packing slip for your company’s deliveries if so requested. Failure to submit packing slip does not exempt your company from remitting payment for shipments if IWE can supply proof of delivery.

SHIPMENT COVERAGE
Every box, package or envelope has an automatic maximum coverage of $150.00 for envelope or package, or $1000.00 per pallet, if it meets the packing conditions mentioned in the “Packing Conditions” clause of this contract and when it is not one of the articles mentioned in the “Uninsured Articles" of a Sensitive Nature” clause of this contract. Should your company require insurance, it can be acquired at a cost of $0.25 per each $100 of insurance up to a maximum of $2,500, for envelope or package, and for a cost of $10 for each $2,500 up to $25,000, for pallet.

SHIPMENT GUARANTEE POLICY
To all guaranteed services (Pronto AM and Emergency Services), IWE offers reimbursements to the sender for the transportation charges if the shipment does not arrive to its final destination as promised. A credit in services or to the customers account will be offered for the same amount of the service provided. The warranty does not apply to the shipments that are late due to causes beyond IWE’s control, for example: shipment with incorrect address, shipment where the receiver does not want to receive the merchandise, COD shipments where the receiver does have the amount or the correct amount of the payment to be collected, causes of “major forces” like protests, revolts or activities that interrupt the free access, civil disturbances or factors that disturb our logistic delivery services, meteorological phenomenon’s and natural disasters.

SHIPMENT SAFETY
IWE reserves the right to reject any shipment for safety reasons or any other characteristics of its content that judged by IWE could damage in any way other shipments that are packed incorrectly or an inappropriate manner.

HANDLING CONDITIONS FOR DANGEROUS GOODS
The customer is responsible to inform in writing if any of their products is considered as dangerous material or with special handling requirement “Hazardous Material” I order for IWE to be able to create a product handling protocol. The customer will be responsible to include technical declarations (MSDS – Material Safety Data Sheet) of each product in specific. The customer will be responsible that the packaging, identification, numbers, declaration, etc., all comply with the CFR (“Code of Federal Regulations”) requirements and any other requirements under the federal laws or local laws of the “Estado Libre Asociado” of Puerto Rico. IWE reserves the right to collect from the sender all costs that are caused due to the transportation of dangerous materials that are packed incorrectly; that would include removal or elimination if needed in the case that the shipper refuses to accept a new article.

CLAIMS
All claims have until forty five (45) days after ISLANDWIDE picks up the merchandise. During this period, your company must provide the following documents: explanatory letter, copy of the pickup manifest with the shipment number, and copy of the invoice with the merchandise costs (not the sales price). ISLANDWIDE commits to process the same and to send its decision fifteen (15) days after your company has processed and submitted the documentation.

PACKING CONDITIONS
• The maximum weight per unit will be seventy (70) pounds.
• The maximum box size will be 24” x 24” x 24”.
• Fragile articles must be separately packaged with cushioned protective material (bubble wrap, foam, corrugated dividers, paper, etc.)
• The pallet size will be 48” x 40” in base and 60” in height. The maximum weight will be 1500 lbs.
• Packages tied with ropes, tape, string or staples will not be accepted.

(If any shipments do not comply with the above conditions, please contact our Customer Service Department at 787-273-6400)

C.O.D. SERVICE
All COD shipments will carry a tag with a tracking number, which guarantees processing of the same. The cost of this service is $5.00 (the maximum amount when cash is collected will be $500.00). One of our messengers will return the customer the “COD” check or checks in a time of three (3) to five (5) Business days after the delivery take place. In the case that the delivery does not take place because the receiver does not have the “COD” amount, the charge for the “COD” service will prevail.

UNINSURABLE ARTICLES OF A SENSITIVE NATURE
ISLANDWIDE will not be responsible for the loss, damage, late deliveries or delivery failure of the following articles for transportation:

• Cash – Under no circumstances will ISLANDWIDE transport cash.
• Fine Art, bonds, coins, fur coats, precious stones (cut or uncut), industrial diamonds, precious metals of any class or type.
• Extremely sensitive important documents at the time of delivery or pickup such as auctions, contract proposals, contracts, legal actions, documents which cannot be reproduced and/or any other document which may lose its validity due to delivery time.
• Negotiable notes, processed and unprocessed film.
• Perishable goods such as fruit baskets and other edibles, laboratory reactive or any other product having a useful life of less than 48 hours.
• Light bulbs, ceramic crystal or tiles.