RETURN OF PACKING SLIP
IWE will return signed packing slip for your company’s deliveries if so requested. Failure to submit packing slip does not exempt your company from remitting payment for shipments if IWE can supply proof of delivery.

COVERAGE
Packages or envelopes cary an automatic maximum coverage of $150.00 per envelope or package, or $1,000.00 per pallet, if it meets the packing conditions mentioned in the “Packing Conditions” below and when it is not one of the articles mentioned in the “Uncovered Articles of a Sensitive Nature” clause. Should the client require additional coverage, it can be acquired at a cost of $1.00 per each $100 amount of coverage up to a maximum of $1,000.00 for an envelope or a package, and up to $5,000.00 for pallets. IWE does not provide insurance coverage of any king.

SHIPMENT GUARANTEE POLICY
To all guaranteed services (Pronto AM and Emergency Services), IWE offers reimbursements to the sender for the transportation charges if the shipment does not arrive to its final destination as promised. A credit in services or to the customers account will be offered for the same amount of the service provided. The warranty does not apply to the shipments that are late due to causes beyond IWE’s control, for example: shipment with incorrect address, shipment where the receiver does not want to receive the merchandise, COD shipments where the receiver does have the amount or the correct amount of the payment to be collected, causes of “major forces” like protests, revolts or activities that interrupt the free access, civil disturbances or factors that disturb our logistic delivery services, meteorological phenomenon’s and natural disasters.

SHIPMENT SAFETY
IWE reserves the right to reject any shipment for safety reasons or any other characteristics of its content that judged by IWE could damage in any way other shipments that are packed incorrectly or an inappropriate manner.

HANDLING CONDITIONS FOR DANGEROUS GOODS
The customer is responsible to inform in writing if any of their products is considered as dangerous material or with special handling requirement “Hazardous Material” I order for IWE to be able to create a product handling protocol. The customer will be responsible to include technical declarations (MSDS – Material Safety Data Sheet) of each product in specific. The customer will be responsible that the packaging, identification, numbers, declaration, etc., all comply with the CFR (“Code of Federal Regulations”) requirements and any other requirements under the federal laws or local laws of the “Estado Libre Asociado” of Puerto Rico. IWE reserves the right to collect from the sender all costs that are caused due to the transportation of dangerous materials that are packed incorrectly; that would include removal or elimination if needed in the case that the shipper refuses to accept a new article.

CLAIMS
All claims must be made within thirty (30) calendar days after IWE picks up the merchandise. During this period, your company must provide the following documents: IW Claim Form filled copy of the pickup manifest with the shipment number, and copy of the invoice with the merchandise costs (not the sales price). IWE commits to process the same and provide the decision within thirty (30) days after your company has processed and submitted the documentation. Under no circumstance claim shall exceed the automatic or additional coverage paid by the client.

PACKING CONDITIONS
To facilitate tracking throughout the process, customer must affix a label to each package containing origin and delivery address, specific instructions (if any) and barcode. Order tracking and proof-of-delivery (POD) information is available by calling our Call Center Representatives at (787) 273-6400 or by accessing us on the web site. Shipments picked-up on Fridays will be delivered on Monday of the next week or the next business day of the pick-up. All merchandise should be correctly identified with physical address or department in case of multiple facilities, telephone number and contact person of the sender and the receiver. The merchandise should be prepared in the same manner as our “pick-up” record and be ready at the moment of pick-up. Our messengers have only five minutes waiting time per customer. For security reasons, IWE can reject any package with damage packaging or:

• Do not accept packages fastened with adhesive belt, cordon and staples.
• The maximum weight per unit will be seventy (70) pounds.
• The package measurements shall not exceed 24 x 24 x 24.
• The maximum pallet size will be 48” x 40” in base and 60” of height.
• The maximum weight for pallet will be 1,500 pounds.
• Packages that are wet, leaking or emit an odors of any kind.
• Fragile articles must be separately packaged with cushioned protective material (bubble wrap, foam, corrugated dividers, paper, etc.)

Any package with over weight of 70 pounds will have additional charges of $3.00 per additional pounds until a maximum weight of 80 pounds or a maximum charge of $30.00 in addition to the delivery charges. Deliveries with 81 pounds or more will be transported, handled and billed as delivery in pallets. IWE also reserves the right to assess an additional handling charge for any package, pallet or item that, in IWE’s sole discretion, requires special handling. Please do reference of our “Guía Informativa Del Cliente”. This document will be delivered with your starting kit.

C.O.D. SERVICE
All COD shipments will carry a tag with a tracking number, which guarantees processing of the same. The cost of this service is $5.00 (the maximum amount when cash is collected will be $500.00). One of our messengers will return the customer the “COD” check or checks in a time of three (3) to five (5) Business days after the delivery take place. In the case that the delivery does not take place because the receiver does not have the “COD” amount, the charge for the “COD” service will prevail.

ARTICLES NOT COVERED
IWE does not provide delivery services for the following items:

• Light bulbs, ceramic, crystal, glass, acrylic or tiles.
• Negotiable notes, processed and unprocessed film.
• Cash or Cash Equivalent (stamps, coupons, money orders, gift cards, phone cards, gift certificates or similar printed matters) – Under no circumstances IWE will transport cash.
• Fine Art, bonds, coins, fur coats, precious stones (cut or uncut), industrial diamonds, precious metals of any class or type.
• Extremely sensitive documents at the time of delivery or pickup such as auctions, contract proposals, contracts, legal actions, documents which cannot be reproduced and/or any other document which may lose its validity due to delivery time.
• Perishable goods such as fruit baskets and other edibles, laboratory reactive or any other product having a useful life of less than 48 hours.