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Frequently Asked Questions
Do you offer pick-up and delivery service in all of Puerto Rico?
Where are your facilities
located?
How do I request pick-up
service?
Could I call for service if I do not have an account with Islandwide Express?
How can I open a
credit account with Islandwide Express?
How can I obtain
information regarding status of my shipments?
How can I request
materials to process my shipments?
What is Deliver?
1. Do you offer pick-up and delivery service to ell
Puerto Rico?
Islandwide Express (IWE) offers pick-up and delivery
services to and from any location the island. Our operational structure allows
us to offer pick-up services from any location within the Puerto Rico and
deliver your shipment to any destination next-day. Same-Day
services as
well as our premium service,” Pronto Am”, also offer the same coverage.
2. Where are your facilities located?
Islandwide Express
has six
strategically
located
Terminals
throughout Puerto Rico. Please click on
locations
to view our map and address information.
3. How do I request pick-up service?
You can request
“pick-up” service through our “pick-up”
option in our web page or by contacting our Customer Service Department at
1-787-273-6400
4. Can I call for service
if I do not have an
account with Islandwide Express?
We can collect
payment upon pick-up.
5. Can I open a credit account with Islandwide
Express?
You can contact
our
via e-mail or by calling 1-787-273-8060 to coordinate an appointment with one of our
representatives. To facilitate this process, you may the "Credit
application" option in our web page.
6. How can I obtain information regarding status of
my shipments?
You can obtain
information on your shipments on the
tracking
function of our web page or by calling our Customer Service Department at
1-787-273-6400. Please have your package ID (number) when you call.
7. How can I request materials to process my
shipments?
Please go to the
Shipment Materials
option in our web page or call our Customer Service Department at
1-787-273-6400.
8. What is Deliver?
Deliver is the name of our shipping software
produced to facilitate the processing of your shipments. It offers you the
option of creating a data base with the shipping information of each one of your
customers. In addition, it provides reports and statistical information of your
shipments. For additional information regarding this program, please contact
our
via e-mail or call us at
1-787-273-8060.
For additional information “Contact
Us” and we will quickly respond.
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